Refund Policy
Due to the nature of online competition entries and digital ticket purchases, all sales are generally considered final once payment has been successfully processed.
Because a paid entry is allocated and entered into the draw immediately after successful payment, it cannot usually be cancelled simply because you change your mind. This does not affect your statutory rights or the refund situations below.
If you believe you were charged more than once for the same intended entry, contact support@thirtysixcompetitions.com promptly with your order details. Once verified, an unintended duplicate charge will be refunded to the original payment method.
If a confirmed website or payment-processing fault prevents the entry being supplied as described, charges the wrong amount, or creates an unintended duplicate order, we will correct the entry or provide an appropriate refund to the original payment method.
If we cancel a competition and do not complete the advertised draw, every paid entry will receive a full monetary refund to the original payment method. Site credit or an alternative may be offered only as an optional choice and will not replace a monetary refund without your agreement. Approved refunds will be processed without undue delay and normally within 14 days; your payment provider may take additional time to display the funds.